Effective Date: December 1, 2024
Thank you for purchasing digital products from Zodiac.fm ("we," "our," or "us"). We strive to ensure that our customers are satisfied with their purchases. This Refund Policy explains the circumstances under which we offer refunds and the process for requesting them.
1.1We offer a 60-day no-questions-asked refund policy. If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of the purchase date.
1.2Exceptions to this policy may be made at our sole discretion in cases of technical issues or if the product does not function as described.
Refunds may be considered under the following conditions:
2.1No Questions Asked: You may request a refund for any reason within 60 days of purchase, no questions asked.
2.2Technical Issues: If you experience a technical issue with the product that prevents its use and we are unable to resolve it within 10 days, you may be eligible for a refund.
2.3Incorrect Purchase: If you accidentally purchase the wrong product, you must contact us before downloading or accessing the product to request a refund.
2.4Non-Delivery: If you do not receive the product after completing the purchase due to an error on our end, please contact us to resolve the issue or request a refund.
To request a refund, please follow these steps:
3.1Contact our support team at [email protected] within 60 days of purchase.
3.2Provide the following information:
• Your full name
• Order number
• Description of the issue or reason for the refund request
3.3Allow us up to 3 business days to review your request and respond with a resolution.
4.1If your refund request is approved, the refund will be processed to the original payment method used during the purchase.
4.2Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.
Refunds will not be issued in the following cases:
5.1You fail to meet the system requirements necessary to use the product (please review product details before purchasing).
5.2Unauthorized purchases made using your payment method (please contact your payment provider for resolution).
If you have any questions about this Refund Policy or need further assistance, please contact us at:
Zodiac.fm
1020 Solano Ave. Sonoma, CA. 95476
[email protected]
408-605-0855